Returns & Exchanges Policy

fbo Online Returns Centre

If you would like to return an order please contact us:
Email: online@fbo.co.za
Tel: 0844190926

We will get back to you ASAP, please note that the online team working hours are as follow:

Weekdays 7AM - 5PM

TERMS & CONDITIONS

Please insist on a purchase receipt when you make payment in order to facilitate any future returns.
fbo will refund normal priced merchandise including shoes and handbags within 10 days of the purchase date.
The original purchase receipt must be presented.
The original price tag must be attached.
Refunds will only be made in the same tender as the purchase tender.

fbo will do an exchange of merchandise within a period of 30 days of the original purchase date
The original purchase receipt must be presented.
No refund(s) will be done on sale merchandise; however, exchanges will be carried out.
A gift voucher may be offered should you not find a suitable replacement in the outlet.
A gift voucher may not be refunded or exchanged for cash.
For hygiene reasons underwear and earrings for pierced ears may not be refunded or exchanged.
Swimwear may not be refunded or exchanged unless the hygiene protector is still on the merchandise.
An exchange or refund can be made at any fbo outlet.

Returns Center: We accept returns of unused and undamaged items according to our returns policy.
Returns can be processed at any fbo outlet:
Kempton Park | Springs | Atterbury Value Mart | Mall@reds | Festival Mall
Criteria to return an item:
The original purchase receipt must be present.
The original price tag must be attached.
The merchandise must be in a saleable condition.
Refunds will only be made in the same tender as the purchase tender.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following products are not eligible for a refund, exchange or credit: lingerie, swimwear, bodysuits or underwear, earing’s.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
All returns need to be returned in the original packaging, proof of purchase – delivered invoice or electronic receipt provided by fbo online.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If you would like for fbo online to arrange collection for a return, please note that the collection fee is for the customers account. Payment can be made via EFT, please WhatsApp us for 0844130926 for the banking details.
Please note that delivery fees are non-refundable.

If you need to exchange it for the same item, send us an email at online@fbo.co.za or visit one of our fbo outlets and pop over to our customer care counter for info on all exchanges.
fbo will do an exchange of merchandise within a period of 30 days of the original purchase date.
The original purchase receipt must be presented.
No refund(s) will be done on sale merchandise; however, exchanges will be carried out.
A gift voucher may be offered should you not find a suitable replacement in the outlet.
A gift voucher may not be refunded or exchanged for cash.
For hygiene reasons underwear and earrings for pierced ears may not be refunded or exchanged.
Swimwear many not be refunded or exchanged unless the hygiene protector is still on the merchandise.
An exchange or refund can be made at any fbo outlet and fbo online.