Returns & Exchanges Policy

RETURNS
TERMS & CONDITIONS- Please insist on a purchase receipt when you make payment in order to facilitate any future returns.
- fbo will refund normal priced merchandise including shoes and handbags within 10 days of the purchase date.
- The original purchase receipt must be presented.
- The original price tag must be attached.
- Refunds will only be made in the same tender as the purchase tender.
EXCHANGES
- fbo will do an exchange of merchandise within a period of 30 days of the original purchase date
- The original purchase receipt must be presented.
- No refund(s) will be done on sale merchandise; however, exchanges will be carried out.
- A gift voucher may be offered should you not find a suitable replacement in the outlet.
- A gift voucher may not be refunded or exchanged for cash.
- For hygiene reasons underwear and earrings for pierced ears may not be refunded or exchanged.
- Swimwear may not be refunded or exchanged unless the hygiene protector is still on the merchandise.
- An exchange or refund can be made at any fbo outlet.
ONLINE RETURNS
RETURNS
- Returns Center: We accept returns of unused and undamaged items according to our returns policy.
- https://fboreturns.returnscenter.com
- Select the near Gauteng based fbo brand outlet for your returns:
- Joburg | Randburg Square | Kempton Park | Lakeside Mall | Springs | Church Square
- Criteria to return an item:
- The original purchase receipt must be present.
- The original price tag must be attached.
- The merchandise must be in a saleable condition.
- Refunds will only be made in the same tender as the purchase tender.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The following products are not eligible for a refund, exchange or credit: lingerie, swimwear, bodysuits or underwear, earing’s.
- Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
- All returns need to be returned in the original packaging, proof of purchase – delivered invoice or electronic receipt provided by fbo online.
- Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- One (1) Return collection per order only, thereafter the return collection will be charged to the customer, or the customer can do a drop and collect at any fbo outlet in Gauteng.
EXCHANGES
- If you need to exchange it for the same item, send us an email at returns@fboonline.co.za or visit one of our fbo outlets and pop over to our customer care counter for info on all exchanges.
- fbo will do an exchange of merchandise within a period of 30 days of the original purchase date.
- The original purchase receipt must be presented.
- No refund(s) will be done on sale merchandise; however, exchanges will be carried out.
- A gift voucher may be offered should you not find a suitable replacement in the outlet.
- A gift voucher may not be refunded or exchanged for cash.
- For hygiene reasons underwear and earrings for pierced ears may not be refunded or exchanged.
- Swimwear many not be refunded or exchanged unless the hygiene protector is still on the merchandise.
- An exchange or refund can be made at any fbo outlet and fbo online.
fbo Online Returns Centre
Return Centre: https://fboreturns.returnscenter.com/
Email: orders@fboonline.co.za
Tel: +84 413 0926 (8am-4pm)