ONLINE TERMS OF SERVICE
If you have received a product which turns out to be defective, please notify us as soon as possible after you become aware of the defect, firstname.lastname@example.org but in any event within 10 days after delivery / collection of the product.
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return items to us by mistake and you want these returned to you, you may be liable to reimburse fbo online for the cost of having the product returned to you.
If you return a product that does not comply with this policy, you may be liable to reimburse fbo online for the cost of collecting the product from you and the cost of having the product returned to you.
Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.
It is also important to note that it will be in fbo online’s discretion to repair or replace the item, or to refund you. Fbo online is under no obligation to provide you with a credit, repair / replacement for any return logged after 10 days.